1. Introduction
This Privacy Policy explains what information SweetRemind (the "Service") collects, how we use it, and with whom we share it.
2. Information We Collect
- Account information: name, email, password (stored hashed), and, for bakeries, business name and timezone.
- Customer profile information: optional phone number and communication opt-ins.
- Order information: product selections, design notes, uploaded inspiration photos, dietary flags, pickup date, and pricing.
- Event/reminder information: event types, labels, and dates you add.
- Payment metadata: processor, transaction identifiers, and amounts. We do not store full card numbers.
- Usage & device data: IP address, browser, and interaction logs necessary to operate and secure the Service.
3. How We Use Information
- To create and manage your account.
- To transmit order requests to the bakery you choose and to communicate order status.
- To send transactional emails (order updates, event reminders, auth emails).
- To operate, secure, and improve the Service.
- To comply with legal obligations.
4. Who We Share Information With
- The bakery you order from: shares the details necessary to fulfill your order.
- Payment processors: including Stripe (subscription billing for bakeries) and Square (customer deposit/balance payments when the bakery has connected Square). These processors handle payment information under their own privacy policies.
- Email delivery providers: to send transactional email from our sending domain.
- Infrastructure providers: hosting, database, and storage vendors acting on our behalf.
- Legal/safety: when required by law or to protect rights, property, or safety.
We do not sell your personal information.
5. Cookies and Tracking
We use strictly necessary cookies and similar technologies (such as local storage) to keep you signed in and to operate core features. We may use limited analytics to measure usage. You can control cookies through your browser settings; disabling them may break parts of the Service.
6. Data Retention
We retain your information for as long as your account is active and as needed to provide the Service, to comply with legal obligations, and to enforce our agreements. You can request deletion of your account at any time.
7. Security
We use industry-standard measures (encryption in transit, encrypted secret storage, row-level access controls) to protect your information. No method of transmission or storage is 100% secure.
8. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to certain processing. Contact us to exercise these rights.
9. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from them.
10. International Users
Your information may be processed and stored in countries other than your own. By using the Service, you consent to such transfers.
11. Changes to this Policy
We may update this Policy from time to time. Material changes will be communicated through the Service or by email.
12. Contact
Questions about privacy? Contact us at hello@sweetremind.app.
